Shipping policy
Last updated: June 30, 2026
Free Shipping on Every Order
We offer free standard shipping on all orders to the United States. No minimum purchase is required.
Order Processing
Orders are processed within 1 business day of being placed. We process orders Monday through Friday, excluding US public holidays. Orders placed on weekends or holidays will begin processing on the next business day. During high-demand periods, processing may extend to 2–3 business days.
Estimated Delivery Times
Once your order has shipped, delivery typically takes 4 to 6 business days depending on your location within the United States. Delivery times are estimates and are not guaranteed; delays caused by carriers or circumstances outside our control may occur.
Order Tracking
You will receive a shipping confirmation email with tracking information once your order has been dispatched. You can also track your order at any time from the Track Your Order page on our website.
Questions About Your Shipment
If you have any questions about your order or delivery, please contact our support team at contact@littlefurfolks.com and we'll be happy to help.
Refund Policy
Last updated: June 30, 2026
We want you and your dog to be completely satisfied. If something isn't right, here's how we handle it.
Order Cancellations
You may cancel your order for a full refund as long as it has not yet been processed or shipped. To request a cancellation, please contact our support team as quickly as possible after placing your order. Once an order has entered fulfillment or been handed to a carrier, it can no longer be cancelled.
Returns
We accept returns under the following conditions:
- The item is unopened and unused.
- The item is in its original, undamaged packaging.
- The return request is submitted within 30 days of the delivery date.
We are unable to accept returns on items that have been opened, used, or removed from their original packaging, regardless of the reason.
To initiate a return, contact our support team at contact@littlefurfolks.com. We will provide return instructions. Return shipping costs are the responsibility of the customer.
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery. Include a clear photo or short video showing the issue. We will review your case and, at our discretion, send a replacement or issue a full refund. You will not be asked to return the item in these situations.
Refund Processing
Once we receive and inspect your returned item, we will notify you of our decision. Approved refunds are issued to your original payment method within 5 to 7 business days.